Customer Care

Need Help Choosing Your Anime Hair Design?

We’re here to help you choose the right wig, color, length, and custom details before placing your order.

Anime Hair specializes in luxury anime-inspired wigs made with 100% raw human hair, custom-colored for soft fantasy beauty, character-inspired styling, and a realistic HD lace finish. Because our designs are custom made, we recommend contacting us before ordering if you are unsure about length, color, cap style, lace type, or production timing.

For assistance, email us at:

info@animeluxuryhair.com

Please allow 1–2 business days for a response.


Custom Order Assistance

Anime Hair offers custom order support for clients who want help creating a specific look, adjusting a current design, or requesting a fantasy color inspired by an anime, manga, cosplay, doll, or character aesthetic.

We can help with:

  • Choosing the best wig design for your desired look
  • Selecting the right length for your height
  • Understanding HD lace wig options
  • Requesting a custom color
  • Adjusting a current Anime Hair design
  • Choosing between pink, lavender, blue, blonde, orange, or fantasy tones
  • Understanding production and shipping timelines
  • Getting help before placing a final sale custom order


Before You Email Us

To help us assist you faster, please include as much detail as possible.

For Wig Design Help

Please include:

1. The wig design you are interested in
Example: Sakura Moon, Lavender Dream, Ice Princess, Demon Flame Ombré, Moon Princess Odango Wig, or a custom design.

2. Your desired length
Example: 24”, 28”, 30”, 32”, 36”, or 40”.

3. Your height
This helps us recommend where the hair may fall on your body.

4. Your desired color or inspiration photo
You may send screenshots, anime references, hair color photos, or character inspiration.

5. Your event date, if any
Please let us know if you need the wig for a photoshoot, cosplay event, birthday, pageant, performance, convention, or special occasion.

6. Any special requests
Examples: softer root shadow, fuller ends, side part, middle part, baby hairs, bangs, butterfly clip styling, curls, waves, or a more natural hairline.


Custom Color Requests

Anime Hair designs are created with fantasy-inspired color while still maintaining a luxury human hair appearance. We can help you request colors such as:

  • Soft pink
  • Baby pink
  • Light lavender
  • Lilac purple
  • Ice blue
  • Pastel blue
  • Butterscotch blonde
  • Ash blonde
  • Peach
  • Fiery orange
  • Red-orange ombré
  • Root shadow blends
  • Character-inspired custom colors

Because fantasy colors are custom, final results may vary slightly depending on the hair base, color process, lighting, and reference photo. We always recommend sending more than one inspiration photo so our team can better understand the tone you want.


Length Assistance

Anime Hair is designed for dramatic, character-inspired beauty. Many of our designs are offered in longer lengths to maintain the anime-inspired look.

General length guidance:

24 inches
Long, glamorous, and wearable for most clients.

28–30 inches
A stronger fantasy look with more drama and movement.

32–36 inches
Very long, main-character hair with a high-impact finish.

38–40 inches
Ultra-long statement hair for clients who want the most dramatic anime-inspired effect.

Please remember that length can look different depending on your height, body proportions, texture, and styling. Straight hair will appear longer than curled or waved hair.


Production Timeline Assistance

Anime Hair designs are custom luxury hair pieces. Production time is separate from shipping time.

Most custom designs require approximately:

15–21 business days for production before shipping

Some specialty colors, longer lengths, full lace designs, or custom requests may require additional time.

If you need your order by a specific date, please contact us before purchasing. We will let you know if your requested timeline is realistic.

We do not recommend placing a custom order for a last-minute event without contacting us first.


Shipping Questions

Shipping begins after production is complete.

The shipping method selected at checkout does not shorten the production timeline. For example, express shipping means the package moves faster after the wig has been completed — it does not mean the custom wig will be produced instantly.

If you have a deadline, email us before ordering:

info@animeluxuryhair.com


Final Sale Notice

Anime Hair designs are custom made according to your selected color, length, lace, cap, and style details.

Because of the custom nature of our products, all orders are:

Final sale

Non-refundable

Non-returnable

Not eligible for exchange once production begins

Please review all product details carefully before ordering. If you are unsure about any part of your order, contact us first so we can help.


Color & Styling Disclaimer

Anime Hair wigs are made with real raw human hair and may be styled with proper care. However, fantasy colors, pastel tones, and custom shades require gentle maintenance.

We are not responsible for damage caused by:

  • Outside bleaching
  • Outside coloring
  • Toning
  • Chemical services
  • Excessive heat
  • Improper washing
  • Incorrect products
  • Cutting or altering the wig after delivery

If you plan to recolor, tone, cut, or chemically alter your wig after purchase, we recommend working with an experienced professional stylist.


What to Include in Your Email

To receive the fastest help, copy and paste this into your email:

Name:
Email:
Wig design you are interested in:
Desired length:
Your height:
Desired color:
Do you have inspiration photos?
Event date, if any:
Do you need help choosing a design?
Special requests:

Send your request to:

info@animeluxuryhair.com